Refund policy

Last updated : 2 september 2026

Return and Refund Policy

Shop with confidence at Afkar Plus! If something isn’t right, we’re here to help.

1. Returns

You may request a return within 7 days of purchase.

To qualify, the item must be:

Unused and in its original condition
In its original packaging
Complete with any included accessories, tags, manuals, or gifts
Accompanied by proof of purchase

To start a return, email info@afkarplus.shop or call our customer service team at 03 866 420. Please have your order details and reason for the request ready, and wait for our instructions before returning anything.

2. Items That Cannot Be Returned.

We are unable to accept items that are used, incomplete, damaged after delivery, or returned without their original packaging. Additionally, please note the following strict exceptions:

Cosmetics & Personal Care: For health, safety, and hygiene reasons, we do not accept returns or exchanges on any cosmetics, skincare, or similar products.
Electrical Items: Every electrical item is thoroughly tested and verified to be in perfect working condition before dispatch. Therefore, all electrical products are shipped at the customer's own risk. We assume no responsibility and do not accept returns for these items once they leave our facility.

3. Damaged or Defective Items

Received something damaged or defective? Let us know as soon as possible.

Your order or receipt number
A short description of the issue
Clear photos or videos showing the problem

Approved exchanges are available for the same item, subject to availability. If the same item is unavailable, we’ll contact you with the available options.

4. Refunds

Once your return is received and inspected, we’ll notify you by email or phone to confirm whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 7 days. Items that do not meet the return conditions may be declined.

We’ll be happy to check the refund status with you.

6. Return Shipping

Please contact us before returning a product. We’ll provide the correct return instructions.

Customers are responsible for return shipping costs. Afkar Plus is not responsible for returned items lost or damaged in transit, so we recommend using a trackable delivery service and keeping your shipping receipt.

7. Policy Updates

We may update this policy when necessary. Any changes will take effect once posted on our website and will apply as permitted by applicable law.

NEED A HAND?

Email info@afkarplus.shop or call our customer service team at 03 866 420.

We want every Afkar Plus experience to feel simple, friendly, and reliable.

Thank you for choosing Afkar Plus — happy shopping!