Privacy policy

Last updated: 2 September 2026

This Privacy Policy explains how Afkar Plus (“Afkar Plus,” “we,” “us,” or “our”) collects, uses, and shares personal information when you:

  • Visit afkarplus.shop
  • Create an account
  • Browse or purchase our products
  • Use discount codes or promotions
  • Request delivery, returns, exchanges, or refunds
  • Contact our customer service team
  • Otherwise interact with our website and Services

“You” and “your” refer to any customer, visitor, or other person whose information we process.

YOUR PRIVACY MATTERS

We collect information needed to run our shop, process orders, deliver across Lebanon, provide customer service, improve our website, prevent fraud, and with your permission where required share offers you may enjoy.

We do not use sensitive personal information to infer characteristics about you.

1. Information You Provide to Us

Depending on how you interact with Afkar Plus, you may provide:

Contact information

  1. Name
  2. Email address
  3. Phone number
  4. Billing and delivery address

Order and payment information

  • Products purchased
  • Order value and history
  • Billing and delivery details
  • Payment status or confirmation
  • Discount codes and promotions used
  • Return, exchange, and refund information

Payment processors handle payment-card or account details needed to complete transactions in accordance with their own privacy and security practices.

Account information

  1. Username or login details
  2. Password
  3. Saved preferences
  4. Wishlist or saved products

Please keep your account credentials confidential and contact us immediately if you believe your account has been compromised.

Shopping activity

  • Products viewed or searched for
  • Items added to your cart or wishlist
  • Purchases and browsing preferences
  • Interactions with promotions

Customer-service information

This includes information you choose to provide when contacting us about an order, delivery, return, refund, exchange, complaint, or other request.

It may include photos or videos submitted to document a damaged or defective product.

Reviews and submissions

If you post a review or other content on a public part of our website, that content may be visible to other people. Please avoid including private or sensitive information in public submissions.

2. Information Collected Automatically

When you use our website, we and our service providers may automatically collect information such as:

  1. IP address
  2. Browser and device information
  3. Network connection information
  4. Pages viewed and links selected
  5. Search, cart, and checkout activity
  6. Referral source
  7. Date, time, and duration of visits
  8. Interactions with our emails or advertisements

We collect this information using cookies, pixels, tags, web beacons, and similar technologies.

3. Information Received from Others

We may receive information from companies that help us operate Afkar Plus, including:

  • Shopify, which powers our online store
  • Payment processors
  • Delivery and fulfilment partners
  • Customer-support providers
  • Website hosting and security providers
  • Analytics and advertising partners
  • Applications connected to our Shopify store

Information received from these providers is handled in accordance with this Privacy Policy and applicable law. These providers may also process information under their own privacy policies.

4. How We Use Your Information

We may use personal information to:

Process and deliver your order

  • Confirm and process purchases
  • Process payments
  • Arrange delivery throughout Lebanon
  • Provide order and delivery updates
  • Contact you regarding an incomplete or unsuccessful delivery
  • Manage returns, exchanges, and refunds

Manage accounts and customer service

  • Create and maintain customer accounts
  • Respond to questions and requests
  • Verify order details
  • Resolve delivery or product issues
  • Maintain our relationship with you

Administer discounts and promotions

  • Apply eligible discount codes
  • Determine whether discounts may be combined
  • Confirm promotion or free-delivery eligibility
  • Enforce usage limits and promotion conditions
  • Detect discount misuse, fraud, or technical errors

Improve Afkar Plus

  • Understand how customers use our website
  • Improve products, Services, and website performance
  • Personalize your shopping experience
  • Measure the effectiveness of campaigns and promotions
  • Develop new features and offers

Marketing and advertising

Where permitted, we may use your information to send news, offers, product updates, or promotional communications by email, text message, or other available channels.

You can unsubscribe from promotional emails using the link included in the message or by contacting us. Opting out of marketing will not stop essential messages about your orders, account, deliveries, returns, or refunds.

Safety, security, and legal compliance

We may use information to:

  1. Detect and prevent fraud or malicious activity
  2. Protect customers, Afkar Plus, and our service providers
  3. Enforce our Terms of Service and store policies
  4. Comply with legal obligations
  5. Establish, exercise, or defend legal claims

5. Our Reasons for Processing Information

Depending on the circumstances and applicable law, we process personal information because:

  • It is necessary to provide a product or Service you requested
  • You gave us consent
  • We have a legitimate business interest, such as improving our Services or preventing fraud
  • We must comply with a legal obligation
  • It is necessary to protect legal rights or safety

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was already lawfully completed.

6. Cookies

Cookies help our website work smoothly and remember useful details such as your cart, preferences, and session information.

We may use:

  • Essential cookies to operate checkout, accounts, and security features
  • Performance and analytics cookies to understand and improve the website
  • Preference cookies to remember your selections
  • Advertising cookies to measure promotions and provide more relevant advertising

You can adjust cookie preferences through any controls available on our website or in your browser. Blocking certain cookies may prevent parts of the website from working properly.

Our store is powered by Shopify. You can learn more through the Shopify Cookie Policy and Shopify Consumer Privacy Policy.

7. When We Share Information

We may share personal information when reasonably necessary with:

Service providers

Companies that support payment processing, website hosting, IT services, fraud prevention, analytics, customer support, order fulfilment, and delivery.

For example, we share the contact and address details needed for a courier to deliver your order.

Shopify

Shopify powers our online store and processes information to provide its platform and related Services. Shopify may process certain information under its own privacy terms.

Business and marketing partners

We may work with advertising, analytics, or marketing partners to measure campaigns and present relevant offers, subject to applicable consent and privacy requirements.

Parties you choose

We may share information when you ask us to, direct us to, or consent—for example, when using a social-media integration or requesting delivery through a particular service.

Affiliates and business successors

Information may be transferred as part of a merger, restructuring, financing, acquisition, sale, insolvency, or similar business transaction.

Authorities and legal recipients

We may disclose information when reasonably necessary to comply with law, respond to a valid legal request, enforce our policies, investigate fraud, or protect the rights and safety of Afkar Plus, our customers, or others.

8. Public Content

Product reviews and other content submitted to public areas of our Services may be visible to anyone.

We cannot control how another person uses information you choose to make public. Please do not publish personal information that you want to keep private.

9. Third-Party Websites

Our website may link to websites, applications, or social-media services operated by third parties.

Afkar Plus does not control these services or their privacy and security practices. Please review their policies before providing personal information.

A link does not necessarily mean that Afkar Plus endorses the third party or its practices.

10. Children’s Privacy

Our online store is not intended for children to make purchases without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children contrary to applicable law. If you believe a child has provided us with personal information improperly, please contact us so we can review and delete it where appropriate.

11. Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no website, transmission, or storage system can be guaranteed completely secure. Please avoid sending passwords, full payment credentials, or other highly sensitive information through unsecured channels.

12. How Long We Keep Information

We retain personal information only as long as reasonably necessary for purposes such as:

  1. Providing Services and maintaining accounts
  2. Completing orders, deliveries, returns, and refunds
  3. Maintaining financial and transaction records
  4. Providing customer support
  5. Preventing fraud
  6. Resolving disputes
  7. Enforcing agreements
  8. Meeting legal and regulatory requirements

Retention periods vary according to the type of information, why it was collected, and applicable obligations. Information may be deleted or anonymized when it is no longer required.

13. International Processing

Afkar Plus operates in Lebanon, while Shopify and some of our service providers may process or store information in other countries, including the United States.

When international transfers require additional safeguards, appropriate legal or contractual protections may be used.

14. Your Privacy Rights

Depending on applicable law and your location, you may have the right to request:

  • Access to personal information we hold about you
  • Correction of inaccurate or incomplete information
  • Deletion of certain information
  • A portable copy of certain information
  • Restriction of or objection to certain processing
  • Withdrawal of consent
  • Review of a decision concerning your privacy request

These rights may be subject to legal exceptions. For example, we may need to retain transaction information to satisfy accounting, fraud-prevention, dispute, or other legal obligations.

We will not discriminate against you for making a valid privacy request.

To protect your information, we may ask you to verify your identity or provide details connected to your account or order. An authorized representative may submit a request where permitted, but we may require evidence of their authority.

15. Communication Choices

You may unsubscribe from promotional emails using the unsubscribe link included in those messages.

You may also contact us to update your communication preferences.

Even after opting out of marketing, you may still receive essential communications about:

  • Orders and payments
  • Delivery updates
  • Account security
  • Returns, exchanges, and refunds
  • Customer-service requests
  • Important policy or Service notices

16. Complaints

If you have a concern about how we handle personal information, please contact us first so we can review and respond.

Depending on where you live, you may also have the right to contact an appropriate privacy or regulatory authority.

17. Changes to This Policy

We may update this Privacy Policy to reflect changes in our Services, technology, business practices, or legal obligations.

The revised version will be posted on this page with an updated date. We will provide additional notice where required by law.

18. CONTACT US

For questions, privacy requests, or complaints, contact:

Afkar Plus
Website: afkarplus.shop
Email: info@afkarplus.shop
Customer service: +961 3 866 420
Address: Ain El Remmaneh, Aarid Street, facing Bank Audi, Lebanon

Your trust matters to us. Thank you for choosing Afkar Plus!